Privacy Summary: PalmConnect is an AI-powered communication platform developed by Palm Hill LLC. The system enables AI agents to interact with users through voice and SMS messaging for service-related conversations, notifications, and support. We are committed to protecting user privacy and handling personal information responsibly.
Effective Date: September 1, 2025
Last Updated: March 5, 2026
Palm Hill LLC ("we," "our," or "us") operates the PalmConnect AI Agent System, a platform that enables businesses to deploy AI-powered assistants that communicate with users via phone and SMS messaging.
This Privacy Policy explains how information is collected, used, and protected when users interact with PalmConnect AI agents or services provided by Palm Hill LLC.
Depending on how the PalmConnect platform is used, we may collect limited information necessary to operate the communication service.
Contact Information
Conversation Data
Service Interaction Data
We collect only the information required to provide and maintain the communication services.
Information collected through PalmConnect may be used for the following purposes:
PalmConnect messaging is intended for service-related and conversational communication, not marketing or promotional messaging unless explicitly authorized by the user.
Users may receive SMS messages from PalmConnect AI agents only after:
Standard SMS disclosures apply:
Palm Hill LLC does not sell, rent, or share personal information with third parties for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
However, we may share limited information with service providers strictly necessary to operate the platform, including:
These providers may process data only to deliver the requested services and are contractually obligated to protect user information.
We retain communication data only for as long as necessary to:
Data retention periods may vary depending on system requirements.
Palm Hill LLC implements reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, alteration, disclosure, or destruction.
These measures include secure infrastructure, controlled access, and encryption where appropriate.
PalmConnect relies on infrastructure providers and telecommunications partners to deliver messaging and voice services. These services operate under their own privacy and security standards.
Palm Hill LLC does not control the privacy practices of third-party providers and encourages users to review their policies where applicable.
PalmConnect services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that information has been collected from a child under 13, we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
When updates occur, the "Last Updated" date at the top of this page will be revised.
If you have questions about this Privacy Policy or PalmConnect data practices, please contact us:
Palm Hill LLC
Email: privacy@palmhillai.com
Website: https://palmhillai.com
Depending on your jurisdiction, you may have rights related to your personal information, including access, correction, or deletion of data associated with your account or interactions.
To make a request regarding your information, please contact us using the information above.
